2nd Level IT Application ERP

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Job summary:  

This is a business support role and a customer service role within our ERP technical support team. Responsible for delivering support on our software technology platform. Analyzing defect reports, outages, performance issues or answering customer questions. Work closely with the colleagues in the Movex M3 technical support organization and the Movex M3 development team as well as customers, providing clear, written and verbal communication.

 

 Job Responsibilities:

·       monitor the queue for incidents related to Movex M3

·       Own incidents and carry out investigations in to root cause and recommend remedial actions.

·       Communicate clearly, both written and verbally, with the Movex M3 development team, support organization, and customer.

·       Liaise with support management providing feedback and updates on issues and customer escalations.

·       Continual personal development and self-study to improve product knowledge.

·       On-call cover for production down incidents once trained.

 

What we can offer you:

·       Full and continual training

·       Experienced mentors, helping you develop your skills within a supportive team environment.

·       Career development and progression opportunities within a European organization.

·       Excellent work conditions

 

Required Skills:

·          Experience of some of the following technologies expected: SQL query

·          Customer service skills

·          Excellent written and oral communication

·          Advanced English language skills

 

 Preferred Skills & Knowledge:

·      Computer Science or equivalent experience

 ·       French language would be useful

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Romania Brasov Service Center - RBD

Strada Bucegi 8
500053 Brașov Direcții

Cultura și Mediul de lucru

Toate eforturile noastre sunt pentru salvarea cât mai multor vieți și prevenirea rănirilor grave cauzate de accidente. Ne concentrăm în permanență pe calitate produselor, sporirea încrederii și protecției clienților noștri, stabilitate și dezvoltare pentru investitorii și colegii noștri cât și pentru a fi sustenabili și a câștiga încrederea comunitaților în care suntem. 

 

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